Fin

Popular Pick

Fin is Intercom’s AI support assistant that instantly answers customer questions using your help center, saved replies, and past tickets.

⭐ 4.8/5 · Best for: SaaS customer support

Core AI Support Assistants

CustomGPT

Trending Now

CustomGPT lets you build AI support agents trained on your own content, documents, and knowledge base for accurate, brand-safe answers.

⭐ 4.7/5 · Best for: custom knowledge bots

Core AI Support Assistants

Chatbase

Emerging Tool

Chatbase turns your website, PDFs, and docs into a 24/7 support chatbot that can answer FAQs and handle common customer queries automatically.

⭐ 4.6/5 · Best for: FAQ-style support bots

Core AI Support Assistants

Cody

Hot Right Now

Cody is an AI assistant trained on your internal docs, giving support agents instant answers and helping users self-serve complex questions.

⭐ 4.9/5 · Best for: internal support enablement

Core AI Support Assistants

Chatling

Top Pick

Chatling creates AI chatbots trained on your website and content, handling common support questions and lead qualification automatically.

⭐ 4.5/5 · Best for: website chat support

Core AI Support Assistants

Aisera

Rising Star

Aisera brings AI to IT and customer service desks, automating ticket resolution and routing across chat, email, and portals.

⭐ 4.6/5 · Best for: enterprise service desks

Helpdesk & Ticket Automation

Moveworks

On the Rise

Moveworks uses conversational AI to resolve IT and HR tickets automatically, giving employees instant answers inside tools like Slack and Teams.

⭐ 4.8/5 · Best for: internal support automation

Helpdesk & Ticket Automation

Ada

User Favorite

Ada powers automated customer service across channels, helping brands deflect tickets and deliver instant, personalized answers at scale.

⭐ 4.7/5 · Best for: omni-channel self-service

Helpdesk & Ticket Automation

Capacity

Breakout Tool

Capacity is an AI-powered support automation platform that answers repetitive questions, triages tickets, and surfaces internal knowledge instantly.

⭐ 4.4/5 · Best for: knowledge-driven support teams

Helpdesk & Ticket Automation

Ultimate

Popular Pick

Ultimate automates repetitive support workflows inside Zendesk, Intercom, and Freshdesk, helping teams resolve more tickets with fewer agents.

⭐ 4.6/5 · Best for: ecommerce support teams

Helpdesk & Ticket Automation

Botpress

Trending Now

Botpress is a powerful platform for building AI chatbots that integrate with your existing stack and automate complex customer journeys.

⭐ 4.8/5 · Best for: custom chatbot workflows

Chatbots & Conversational Platforms

Chaindesk

Emerging Tool

Chaindesk lets you plug in docs, websites, and apps to create AI chatbots that handle support questions using your real data in real time.

⭐ 4.5/5 · Best for: data-connected chatbots

Chatbots & Conversational Platforms

AppyPie Chatbot

Hot Right Now

AppyPie Chatbot offers a no-code builder for support bots that can answer FAQs, capture leads, and route chats to humans when needed.

⭐ 4.3/5 · Best for: small business chatbots

Chatbots & Conversational Platforms

Relevance AI

Top Pick

Relevance AI helps you build AI agents that automate support workflows, summarize tickets, and act on customer data across tools.

⭐ 4.7/5 · Best for: advanced agent workflows

Chatbots & Conversational Platforms

Dropchat

Rising Star

Dropchat builds AI support bots from your PDFs, links, and docs, giving customers precise answers grounded in your own content.

⭐ 4.4/5 · Best for: document-based Q&A

Chatbots & Conversational Platforms

Retell AI

On the Rise

Retell AI creates natural-sounding voice agents that can answer calls, handle support workflows, and integrate with your existing tools.

⭐ 4.8/5 · Best for: AI phone support agents

Voice & Call AI Agents

Talkdesk

User Favorite

Talkdesk combines cloud contact center software with AI to automate call routing, agent assistance, and self-service IVR experiences.

⭐ 4.6/5 · Best for: enterprise contact centers

Voice & Call AI Agents

Dialpad

Breakout Tool

Dialpad offers AI-powered calling, transcriptions, and coaching to help support teams deliver faster, higher-quality conversations.

⭐ 4.5/5 · Best for: AI call intelligence

Voice & Call AI Agents

Balto.ai

Popular Pick

Balto listens to live calls and gives real-time guidance to support agents, helping them follow playbooks and boost conversion or resolution rates.

⭐ 4.7/5 · Best for: live agent coaching

Voice & Call AI Agents

Voiceflow

Trending Now

Voiceflow is a collaborative platform for designing and deploying voice and chat assistants that support customers across channels.

⭐ 4.4/5 · Best for: designing complex voice flows

Voice & Call AI Agents

Sprig

Emerging Tool

Sprig runs in-product surveys and feedback widgets so support and product teams can understand issues and prioritize improvements faster.

⭐ 4.6/5 · Best for: in-app user feedback

Feedback & Reviews Automation

Dovetail

Hot Right Now

Dovetail centralizes support feedback, call notes, and research so teams can tag, search, and analyze customer insights with AI assistance.

⭐ 4.8/5 · Best for: qualitative support insights

Feedback & Reviews Automation

ReviewReply / ReplyPilot

Top Pick

ReviewReply and ReplyPilot help support teams automatically craft on-brand responses to reviews across platforms like Google and App Store.

⭐ 4.5/5 · Best for: auto replying to reviews

Feedback & Reviews Automation

Canny Autopilot

Rising Star

Canny Autopilot groups, tags, and prioritizes feedback so support and product teams can see what customers are asking for at a glance.

⭐ 4.4/5 · Best for: organizing product feedback

Feedback & Reviews Automation

ThumbsUp

On the Rise

ThumbsUp collects quick reactions and comments from users, then uses AI to surface recurring issues for your support and product teams.

⭐ 4.3/5 · Best for: lightweight user sentiment

Feedback & Reviews Automation

Gorgias

User Favorite

Gorgias is a helpdesk built for ecommerce, using AI to suggest answers, automate macros, and pull order data into each conversation.

⭐ 4.7/5 · Best for: Shopify & ecommerce support

CX Platforms & CRM Support

Kayako

Breakout Tool

Kayako provides a unified helpdesk with AI features that help teams understand the full customer journey behind every ticket or chat.

⭐ 4.4/5 · Best for: multi-channel ticketing

CX Platforms & CRM Support

Glia

Popular Pick

Glia focuses on digital customer service, combining chat, co-browsing, and AI to support complex customer journeys, especially in finance.

⭐ 4.6/5 · Best for: high-touch digital CX

CX Platforms & CRM Support

Sendbird

Trending Now

Sendbird adds chat, calls, and AI-powered messaging into your app so you can support users without pushing them to external channels.

⭐ 4.5/5 · Best for: in-app messaging support

CX Platforms & CRM Support

Tidio (incl. Copilot)

Emerging Tool

Tidio combines live chat with AI bots and its Copilot feature to help small teams handle more conversations with less manual work.

⭐ 4.3/5 · Best for: SMB chat and automation

CX Platforms & CRM Support

Forethought

Hot Right Now

Forethought automates ticket triage, suggested responses, and self-service, using AI to understand intent instead of just keywords.

⭐ 4.7/5 · Best for: AI-first ticket resolution

Support Automation & QA

Level AI

Top Pick

Level AI analyzes customer conversations for quality, coaching, and insights so support leaders can improve performance at scale.

⭐ 4.8/5 · Best for: QA and coaching analytics

Support Automation & QA

Siena AI

Rising Star

Siena AI powers autonomous agents that can fully resolve a large share of customer tickets without human intervention, especially for ecommerce.

⭐ 4.6/5 · Best for: autonomous ecommerce support

Support Automation & QA

Cohere

On the Rise

Cohere provides enterprise LLMs that power semantic search, AI assistants, and support bots trained securely on your company data.

⭐ 4.5/5 · Best for: custom enterprise AI support

Support Automation & QA

Re:amaze

User Favorite

Re:amaze unifies chat, email, and social messaging and adds automation so small teams can manage all customer conversations in one place.

⭐ 4.4/5 · Best for: multi-channel SMB support

Support Automation & QA

My AI Front Desk

Breakout Tool

My AI Front Desk answers calls for hotels and clinics, handling common questions, bookings, and messages with a natural voice agent.

⭐ 4.6/5 · Best for: hotel and clinic reception

Hotel & Front Desk AI

Hostie

Popular Pick

Hostie automates guest messaging for vacation rentals, answering routine questions and coordinating check-ins without manual effort.

⭐ 4.5/5 · Best for: Airbnb & vacation rentals

Hotel & Front Desk AI

Callin

Trending Now

Callin provides AI receptionists that answer, qualify, and route inbound calls for service businesses, hotels, and clinics.

⭐ 4.3/5 · Best for: automated phone reception

Hotel & Front Desk AI

Talksprout

Emerging Tool

Talksprout offers AI concierges that help guests with common questions, local suggestions, and booking-related issues over chat or voice.

⭐ 4.4/5 · Best for: guest experience automation

Hotel & Front Desk AI

FoxyApps

Hot Right Now

FoxyApps builds AI-powered tools for hospitality, helping automate guest inquiries, bookings, and basic support flows.

⭐ 4.3/5 · Best for: hospitality support automation

Hotel & Front Desk AI

Supportagent

Top Pick

Supportagent creates AI copilots for customer service teams, drafting replies and surfacing relevant help articles for every ticket.

⭐ 4.7/5 · Best for: agent productivity boosts

Support Analytics & Monitoring

Insighto.ai

Rising Star

Insighto.ai analyzes conversations, tickets, and feedback to highlight trends, topics, and opportunities for improving customer support.

⭐ 4.4/5 · Best for: support trend analysis

Support Analytics & Monitoring

lang.ai

On the Rise

lang.ai automatically tags and categorizes tickets based on intent, helping support teams route and prioritize work more intelligently.

⭐ 4.5/5 · Best for: ticket classification automation

Support Analytics & Monitoring

TrustLoop

User Favorite

TrustLoop turns customer feedback and conversations into actionable insights, highlighting churn risks and satisfaction drivers for support teams.

⭐ 4.3/5 · Best for: CX health monitoring

Support Analytics & Monitoring

Aidbase

Breakout Tool

Aidbase is an AI helpdesk that combines a knowledge base, chat widget, and automation to answer customer questions before they become tickets.

⭐ 4.6/5 · Best for: startup self-service hubs

Support Analytics & Monitoring

Intercom

Popular Pick

Intercom is an AI-powered customer messaging platform that combines chat, bots, and email to support users across the entire lifecycle.

⭐ 4.9/5 · Best for: product-led SaaS support

Messaging & Live Chat Platforms

Zendesk / Zencall / Help Center

Trending Now

Zendesk and related AI add-ons like Zencall and Verloop.io bring automation, routing, and bots into a mature omnichannel helpdesk platform.

⭐ 4.6/5 · Best for: enterprise omnichannel support

Messaging & Live Chat Platforms

Kommunicate

Emerging Tool

Kommunicate blends human agents with AI chatbots so businesses can handle website, mobile, and WhatsApp support from one dashboard.

⭐ 4.4/5 · Best for: chatbot plus human handoff

Messaging & Live Chat Platforms

Desku

Hot Right Now

Desku is a modern helpdesk for growing brands, using AI to suggest answers, create macros, and streamline ticket management on a budget.

⭐ 4.3/5 · Best for: budget-friendly helpdesk

Messaging & Live Chat Platforms

Tiledesk

Top Pick

Tiledesk is an open-source live chat and chatbot platform that lets you build AI agents and connect them to WhatsApp, Messenger, and web chat.

⭐ 4.5/5 · Best for: open-source AI chatbots

Messaging & Live Chat Platforms

DigitalGenius

Rising Star

DigitalGenius plugs into your helpdesk to automate repetitive questions, suggest responses, and handle common workflows with AI.

⭐ 4.4/5 · Best for: large-scale ticket deflection

Advanced Support AI Tools

SearchUnify

On the Rise

SearchUnify offers cognitive search and AI-driven recommendations that help customers and agents find the right answers faster.

⭐ 4.6/5 · Best for: intelligent self-service search

Advanced Support AI Tools

Symbl.ai

User Favorite

Symbl.ai analyzes calls and meetings, extracting topics, action items, and sentiment that support leaders can use to improve experiences.

⭐ 4.5/5 · Best for: conversation intelligence at scale

Advanced Support AI Tools

Tactful.ai

Breakout Tool

Tactful.ai is an omnichannel AI platform that manages voice, chat, and messaging interactions while automating common customer requests.

⭐ 4.3/5 · Best for: unified AI contact hubs

Advanced Support AI Tools

PolyAI

Popular Pick

PolyAI builds enterprise-grade voice assistants that can handle natural conversations over the phone for support, reservations, and more.

⭐ 4.8/5 · Best for: natural-sounding voice agents

Advanced Support AI Tools